Shipping Policy

Tracking Information

• If the tracking information shows that the package has been delivered to your order address, but you have not received it, please contact the courier directly to investigate. We will not be responsible for lost packages with “delivered” tracking status.
• After your package is shipped (after 1-5 business days processing time), please allow another 1-2 days for tracking information to update. Please feel free to contact us if the estimated delivery date has passed, or if you have any concerns regarding the shipping status.
• Please leave sufficient details about your shipping address to ensure a smooth delivery, it would be better if your shipping address can be accurate to Apt/unit number. A correct email is mandatory for receiving order confirmation and shipping notification. The phone number is required for being contacted by delivery man if necessary.

Cancellation

We put our best efforts into expediting processing and shipping times, so the time window for changes and cancellation will be relatively short – usually within a couple of hours as you place your order. If you need to change your shipping address, please reach us at service@dollyrush.com as soon as possible.

Possible Delays

1. We promote slow and high quality fashion. As some of our products are produced on demand to reduce waste & act against over-production,  which means that we print, cut, sew and ship it only once we receive a pre-order, the shipping time may be longer as above described.

2. Due to the increase of orders on this site, the increase of logistics packages, import and export customs clearance operation is not timely, resulting in the logistics time extension of 5-10 days.

3.Shipping time might be affected during public holidays or extreme weather. Because the manufacturers & carriers might limit or stop their operations. this is out of our control, normal service will resumes soon after holiday or extreme weather ends.

4.We do ship parcels to P.O. Box Address and Military Address(APO/FPO) via Standard Shipping and Expedited Shipping methods, but express shipping methods are not available to P.O. Box or Military Addresses(APO/FPO). Please note that shipping to outlying territories or remote areas & islands, Military Addresses(APO/FPO) usually take much longer than normal delivery time.

5.Your order can be tracked in details only when it arrives in destination country. Especially for expedited shipping, please kindly allow some working days of delivery to your address, even likely " not found ". Thanks for your patience. Should you have any question, please reach out to our customer service.

6.Due to longer customs clearance time, the shipping time may be extended to 10-25 working days in Philippines, Indonesia and India.

If you are anxious to receive the perfect swimwear, you can contact our customer service at service@dollyrush.com about the product's status in advance.

As a reward for your patience with delivery, we give 10% off Your First order. Sincerely thank you for supporting our mission.

The dollyrush.com is NOT responsible for:

• Orders marked “delivered” by the courier. Please contact your local Post Office or the courier to obtain information regarding your package.
• Please note that dollyrush is not responsible for unsuccessful deliveries caused by wrong/insufficient/incomplete shipping address, wrong post/zip code, blank mobile column. Non-delivery or extra shipping costs due to personal reasons will not be taken by dollyrush.
• Please know that the address of your package can be modified before it is sent out, but the address cannot be modified when the goods are sent out. if you want to change to address after the package has been shipped out, You need to bear the shipping costs for changing the new address.